Shipping & Refund

SHIPPING POLICY

1. Do you offer free delivery?
Yes, we offer free delivery for all orders over £ 50 in the UK. At present, it is open to the UK.

2. Can I get my order?
You can now collect packages from our Swansea Cloud Warehouse during our opening hours:
10 a.m. to 4 p.m. from Monday to Friday
Just select the "pick up" option at the time of checkout, and we will notify you when you purchase and are ready to pick up.

3. Do I need to pay duties and taxes for my order?
Because it is only open to the UK at present, there is no need to collect other tariffs and taxes. Please look forward to the opening of other regions.

 

RETURNS AND EXCHANGE

1. What if I want to return?
You can return the non-worn products purchased online within 14 days after the order date (special note: worn earrings and other pierced accessories are not refundable). All returns should be returned to us in the original packaging and original state provided.
Please ask you to provide the delivery certificate of the return, because we are not responsible for anything lost or damaged during the transportation.
The refund shall be processed within 7 days from the date of return.
The freight and returned postage will only be refunded if there is a problem with the goods.
If the goods you received are damaged, please notify us within 24 hours after delivery so as to arrange replacement.

2. Do you offer exchanges?
We accommodate exchanges if the item requested is available in stock. If not, we will advise to return your merchandise and place a new order.